As a travel professional, you learn that experiencing nearly disastrous days is a given. Heck, sometimes you even have actually disastrous days, like the unmitigated disaster of leading my clients through a blood-sucking leach-infested forest, which you can read about here. It’s what you do with these experiences though, that either puts a positive, memorable spin on them or just turns them into plain old crappy days.
I began my summer guiding in Colorado last week, and already we’ve had some minor incidents. The first day, I took a Japanese high school group to remove graffiti and clean streets in a low-income neighborhood. Part of their American educational experience was to learn about the different facets of American society and interact with them. We leave Union Station in downtown Denver and are supposed to alight at Perry Street, 6 stops away. Just before Knox Street, I hear the words “Next Stop Perry Street”, panic, and tell everyone to jump off the train. I then discover that we’ve gotten off a station too soon, feel like the dumbest tour guide in the world, and have to wait 15 minutes for the next train. Luckily the students and teachers were nice about it.
Arriving at the streets we were going to clean, we discover that there is almost no graffiti or garbage to throw away. Instead, it is blazing hot. We doodle around for two hours, picking at some candy wrappers, pulling weeds and my favorite – playing baseball with balled-up work gloves. Since it’s still early, we head back to Denver, give the students some free time to go shopping, and call it a day. I suppose flexibility is another essential trait when working in the travel industry.
The next day, I meet a different group of Junior High girls and their teachers, who want to go to the Red Rocks Amphitheater, then go shopping. Ready at 12:30 for a bus that is supposedly leaving at 1:00, we wait and wait for a bus that does not arrive. Apparently the driver had received instructions to leave at 2:00. I am apologizing and doing my best to keep the girls entertained, but there is only so much you can do.
The bus finally arrives, and we’re off to Red Rocks. I tell them all about the outdoor amphitheater and how great it is – only to discover that a) we only have 10 minutes to see it, b) it’s raining and c) it’s not even open because the band that is playing in the evening is tuning up. I’ve learned that it’s best not to hype things up that you aren’t sure about but when you’re going to a specific place to see something and it’s closed, you’re toast. We continued on the shopping, where thankfully a monument to capitalism – the American shopping mall – is open rain snow sleet or hail.
It’s been a fun summer so far and I continue to learn. Whether in Japan or America, my attitude dictates the experience for my entire group – dealing with the inevitable challenges and managing their expectations makes their experience so much better.
After going to Rocky Mountain National Park again on Wednesday, I leave for Nebraska and the State Games of America pickleball tournament on Thursday. Wish me luck!